Conversational AI and Customer Experience Summit 2026

The Conversational AI and Customer Experience Summit gathers chatbot, voice and customer service leaders at a hotel by Messe Munich for its fifth edition. More than 300 speakers and 3,000 delegates are expected across sessions on generative AI, agentic customer service and fraud detection. Speakers come from companies including IKEA, Telefonica and multiple regional banks and telecoms operators. The two day programme mixes keynotes, case studies and networking built around Munich's trade fair district.